Terms and Conditions For Your Purchase

ENZEMMEDICAL puts at your disposal the following POLICIES, thinking that our CLIENTS are better informed, more satisfied and better served by our staff:

When placing an order, the prices of the products will be respected, EXCEPT that any price is BAD CALCULATED by our system and / or staff, and this variation is GREATER than 10% of the equipment's REAL price. In this case, we will contact our CUSTOMER to provide a suitable solution for both parties.

The prices of products PUBLICITED by US in different mass media (emails, flyers, television, newspapers, magazines, etc.) will be respected EXCEPTION that any price is BAD CALCULATED and this variation is GREATER than 10% of the REAL price of the team.

When making an order we reserve the right to separate the ordered product or products from our inventory. This will be done EXCLUSIVELY after receiving your payment or confirming your purchase.

Sometimes it is necessary to send an order PARTIALLY, that is, with some missing, which is sent immediately receiving the piece by our suppliers. We choose this type of shipment using a very specific criterion and only in special cases, where we consider that it is a benefit for our CUSTOMER.

If there is a problem that requires a considerable interval of time, our CUSTOMER SERVICE staff will contact our CUSTOMER within a MAXIMUM period of 7 WORKING DAYS, as the case may be.

All our products INCLUDE different SENDING TIMES (24hrs, 72hrs or more, depending on the type of product). These times are specified in each product published on our page (below the price). The REAL SEND time runs EXCLUSIVELY after this time published in each product, and is considered only from MONDAY to FRIDAY.

Once the order is sent, it is the full responsibility of the parcel to comply with the times mentioned in the type of shipment that our CUSTOMER has chosen. Our CLIENTS can personally track your package in:

DHL EXPRESS: http://www.dhl.com.mx      

ESTAFETA MEXICANA: http://www.estafeta.com

We are NOT responsible if there is a delay on the part of the parcel. However, we support your purchase and our CUSTOMER SERVICE staff will assist you in case of any inconvenience in the delivery of your order.

In case there is any delay in the delivery or delivery of your order, it is our CLIENT's responsibility to contact our CUSTOMER SERVICE department. We are at your service on the 11000245 telephones in Monterrey and 01 800 250 4475 for customers outside of Monterrey, and you can contact us through our email [email protected] where we will quickly assist you. Or, we will contact you in a MAXIMUM period of 7 WORKING DAYS.

In the event that a product is sold out at the moment of receiving the payment of an order, the product will not be notified to the customer, as long as said replacement does not affect the aesthetics and complies with the technical characteristics of the originally requested product.

In case we do not have a replacement EQUAL or BETTER, or that this exceeds the price paid (for more than 10%) we will contact our CUSTOMER within a maximum period of 7 WORKING DAYS. If you are not contacted by phone and there is no response from you via email, it is your full responsibility to contact us as soon as possible.

The sales to the counter adapt EXCLUSIVELY to our inventory available in STOCK. In case the type of shipment is CLIENT PASS, our CLIENT must contact us by phone (11 00 02 45) before visiting us personally. This in order to confirm that your order is ready when you pick it up.

Orders will be sent EXCLUSIVELY to the address specified in the SHIPPING data that notifies the order, EXCEPT in orders with the shipping option: CUSTOMER GOES TO THE OFFICES.

Billing

By fiscal provision, the invoice will be issued according to the data provided through the order. The billing date must coincide with the date on which the payment was made. In case of not providing the RFC (Federal Taxpayers Registry) of the person to whom you will be billed, you can not separate the amount of VAT (Value Added Tax), that is, this will be included in the total price of the goods. products.

Accordance

ONCE THE INVOICE IS MADE WITH THE DATA PROVIDED, CAN NOT MAKE CHANGES OR CANCELLATIONS. By virtue of the above, we beg to verify very well the data to be invoiced before proceeding to place your order.

These POLICIES are subject to change, so we suggest our CUSTOMERS review this section frequently before making their purchase. 


Likewise, our CUSTOMER when placing his order and making his payment, expresses his full knowledge and compliance with the POLICIES established herein.